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Warranty conditions
All e-components purchased from us are covered by a 90-day warranty.
Please note for any batteries, the warranty does not cover cases of full discharge or overcharge.
To ensure optimal battery performance and longevity, it is crucial to adopt responsible charging practices. Avoid leaving the original charger connected overnight or allowing the bike to remain uncharged for prolonged periods. We strongly recommend using a Wi-Fi Smart Plug to manage your charging process effectively. This device helps prevent both overcharging and full discharge, thus preserving the battery’s health. For additional information, please refer to the details provided below.
VANMOOF essentials
- Optimising VanMoof Charging: Preventing Common Issues
- How to generate a new validation code
- How to check my bike’s odometer & firmware
- Does my VanMoof support Apple Find My?
- How to Enable US Mode on VanMoof for a 32km/h Top Speed
- How to reset the VanMoof S3 & X3
- How to System Restart Your VanMoof S3 and X3
- I’ve purchased a VanMoof second-hand – how do I get a validation code?
- List of all VanMoof error codes
- VanMoof Archives (S1 X1, S2 X2)
VANMOOF S3/X3 library
- How to remove the main battery
- Which tyres to buy
- Which brake pads to buy
- How to bleed the hydraulic brakes : click here
- How to replace the E-Shifter : Article 1, Article 2
- Boost/Bell Button replacement procedure : Article 1, Article 2
- Fixing the S3 or X3 in a Single Gear
- Child bike seat: Thule RideAlong 2
F.A.Q.
Common Questions
VanMoof SX3
VanMoof SA5
Battery postage. The UK Best Choice: Parcelforce
Parcelforce. Express 48, 80cm x 26cm x 26cm, up to 5kg
Parcelforce. Requirements to send batteries
To print: Label: Class 9a & UN3480 together (12cm x 12cm)
Accessorise
Bibia Mudflap Clic
Handlebar/Stem Phone Mount
Other Electric Bike
Cowboy (our choice: Cross ST)
Riese & Müller
Canyon
Cube
Focus
Kalkhoff
Haibike
Orbea (our choice: Diem)